The daily reality

The agency runs on spreadsheets, inboxes and memory

Sales administration is where margin quietly disappears. Not through one big failure, but through a hundred small handovers that nobody owns.

• Bookings, payments and supplier costs live in different places, so nobody sees the real margin until it is too late.
• Contracted seats, rooms and buses are tracked in spreadsheets, so you find out you oversold — or paid for empty allotment — after the fact.
• Documents and confirmations are assembled by hand, and every rushed one is a customer complaint waiting to happen.
• Reporting means an evening in Excel instead of a decision made this morning.